We provide timely and up-to-date information to the general public and healthcare professionals to help manage poisonings or suspected poisonings.

Our services

Fast poisoning advice 24 hours, 7 days a week, from anywhere in Australia.

For all Queenslanders

When you call us on 13 11 26, we’ll ask you to describe the poisoning situation. This helps us tell you what you’ll need to do.

We may tell you how to do first aid, and we’ll explain any symptoms of poisoning and when they might start. We may also tell you to go to a doctor or refer you to a hospital.

You can print or order our poisoning prevention fact sheet and sticker to keep handy.

For health professionals

If you call us on 13 11 26, we’ll help you to manage a poisoned patient. We can provide advice about product ingredients and strengths, and poisoning first aid. We often offer advice to paramedics, doctors, nurses, and pharmacists.

Our aim

If you’ve been poisoned, it's our aim to make sure you get fast and effective treatment. We’ll also talk to you about the poisoning situation to help ease your concerns.

We also work with other agencies involved in health promotion.

Our staff

Our clinical pharmacists answer all calls and have specific training in:

  • the harmful effects of poisons
  • assessing poisoning risk
  • telling you about poisons.

We also use a range of experts who can offer additional advice in complex cases.

Last updated: July 2023