Poisons helpline:  13 11 26

Fast poisoning advice 24 hours, 7 days a week, from anywhere in Australia.

When you call us on 13 11 26, we’ll ask you to describe the poisoning situation. This helps us tell you what you’ll need to do.

We may tell you how to do first aid, and we’ll explain any symptoms of poisoning and when they might start. We may also tell you to go to a doctor or refer you to a hospital.

About us

We provide timely and up-to-date information to the general public and healthcare professionals to help manage poisonings or suspected poisonings.

We're dedicated to reducing unnecessary medical visits, easing concerns, and making sure people who are poisoned get the right treatment.

More about us

Find information on

  • Household and workplace poisons

    Chemicals and household items can be dangerous to people. We can assess the risk if you’re exposed and give you advice about the next steps to take.

  • Bites and stings

    In addition to providing information on poisoning, we also provide information on bites and stings.

  • Poisonous plants and mushrooms

    Some plants and mushrooms are poisonous if you eat them. Others are poisonous if you touch them. How poisonous they are depends on the species.

Resources for health professionals

Last updated: May 2024